Refund policy

1. Non-Returnable Nature of Products All products sold by Belvra Pvt. Ltd. ("Belvra," "we," "us," "our") are beauty and personal care items intended for direct application to the skin. Owing to health, hygiene, and safety considerations, all sales are final and no returns will be accepted, whether or not the product packaging or seal has been opened. This policy applies without exception once an order has been delivered to the customer.

2. Grounds on Which a Refund or Replacement May Be Issued Notwithstanding Section 1, Belvra will issue a replacement or refund solely in the following circumstances: a. The product received was damaged or tampered with at the time of packaging; b. The product delivered was incorrect (wrong item, incorrect variant, or incomplete order); or c. The order was confirmed as lost or undelivered by our shipping partner.

No refund, replacement, or exchange will be issued for any reason not expressly listed above, including but not limited to: change of mind, incorrect self-assessment of skin type or suitability, adverse skin reaction, dissatisfaction with product results, or delay in usage after delivery. Customers are strongly advised to review the full ingredient list provided on the product page and, where necessary, consult us at care@belvra.com or a dermatologist prior to purchase and use.

3. Process & Evidence Required To be eligible for a refund or replacement under Section 2, the customer must contact Belvra at care@belvra.com within 48 hours of the delivery timestamp recorded by our courier partner. The claim must include: (i) the order number, (ii) a clear photograph or video of the product and its packaging as received, including the shipping label, and (iii) a description of the issue. Claims submitted after 48 hours, or without sufficient evidence to verify the issue, will not be considered.

4. Verification & Resolution All claims are subject to verification by Belvra. Upon approval, Belvra will, at its discretion, either dispatch a replacement of the same product or issue a refund to the original payment method. Belvra's decision following verification is final.

5. Order Cancellations Orders may be cancelled by the customer within one hour of order placement, by writing to care@belvra.com. Once an order has been shipped, it cannot be cancelled under any circumstances.

6. Refund Timeline Approved refunds will be credited to the original payment method within 5-7 business days of approval. Timelines beyond this may occur due to the customer's bank or payment provider and are outside Belvra's control.

7. Right to Amend Belvra reserves the right to amend this policy at any time. The policy in effect at the time of order placement will govern that order.